Rules

1. Parties to the Agreement.

This Agreement is entered into between the Internet service for the exchange of Electronic Assets Xstable.pro, hereinafter referred to as the Service, on the one hand, and the User, represented by the person who has used the services of the Service, on the other hand.

2. List of Terms.

  • “User”, “Client”, “You” and “Your” refer to you, the individual accessing the Website, using our services through the Website and accepting these Terms.

  • “Xstable.pro”, “Services”, “We” and “Us” refer to the Xstable.pro service.

  • “Party” refers either to you or to us. For the avoidance of any doubt, the contracting parties to these Terms are you and the Xstable.pro service.

  • “Digital Asset” and “Cryptocurrency” refer to data records in a blockchain-based software ledger.

  • “Exchange” means the exchange of one crypto asset for another or the same crypto asset, or the conversion of fiat currency into cryptocurrency and vice versa.

  • “Cryptocurrency Assets” mean a type of asset that may be transferred solely and exclusively using blockchain technology, including, without limitation, digital coins and digital tokens, as well as any other digital means of exchange.

  • “Floating-rate exchange” means the exchange of cryptocurrency at a classic rate, carried out at the current most favorable market rate, where the Service does not guarantee such rate.

  • “Fixed-rate exchange” means an exchange carried out at the same rate displayed to the Client at the beginning of the exchange, regardless of subsequent rate fluctuations.

3. Subject of the Agreement.

The subject of this Agreement is the provision by the Service to the User of a service for the exchange of Electronic Units.

4. General Terms

4.1. This Agreement governs the relationship between the User and the Service with respect to the services provided by the Service to the User and supersedes all prior arrangements between the Service and the User concerning this subject matter.

4.2. This Agreement enters into force from the moment the User completes the creation of an Exchange Request.

4.3. This Agreement is accepted by both parties, represented by the Service and the User, as a legally equivalent agreement made in written form.

4.4. The Service reserves the right to amend this Agreement unilaterally without giving the User a separate notice thereof, provided that the current version of the Agreement is mandatorily published on this page.

4.5. This Agreement includes the clauses and subclauses of the rules described in the articles “Rules for Crediting Cryptocurrency Deposits” and “Refund Rules”.

5. Terms of Service Provision

5.1. Employees of the exchange service transfer funds only upon actual receipt from the Client of the money intended for making the payment.

5.2. The average processing time for an Exchange Request is 2 hours after the operator confirms receipt of funds. The guaranteed completion time for an Exchange Request is 24 hours.

5.3. If an amount different from that specified in the Exchange Request is received in the Service account, the Service recalculates the amount according to the actual receipt of Electronic Units.

5.4. Most exchange directions of the Service are performed automatically. When creating an Exchange Request for a manual exchange direction, the User must make sure that the operator is working; otherwise, the payout will be made during the operator’s working hours. The working hours are indicated in the website header. Cryptocurrency processing takes place after the Exchange reaches a certain number of network confirmations, depending on the specific case. The required number of network confirmations for crediting Cryptocurrency Assets is specified in the article “Rules for Crediting Cryptocurrency Deposits”.

5.5. If the User requests a Refund, the Refund is processed according to the rules described in the article “Refund Rules”.

5.6. In the event of cancellation of the Agreement or receipt of an erroneous payment, the Refund of Electronic Units is made within 24 hours from the moment consent to the Refund is given.

5.7. If Electronic Units are not received from the User in the Service account within the period specified from the moment the User submits the Exchange Request, the Agreement between the parties is terminated by the Service unilaterally, since the Agreement does not enter into force. If Electronic Units are received at the Service details after the specified period, such funds are subject to Refund in accordance with the “Refund Rules” after the User contacts the Service, or the Service restores the User’s Exchange Request with the User’s consent.

5.8. If there is a delay in transferring funds to the details specified by the User due to the fault of the settlement system, the Service shall not be liable for any damage resulting from the long receipt period of funds. In this case, the User must agree that all claims will be directed to the settlement system, while the Service will provide assistance to the extent of its capabilities and within the framework of the law.

5.9. By using the services of the Service, the User fully agrees that the Service bears limited liability within the scope of these Rules in relation to the title units received and does not provide the User with any additional guarantees, nor does it bear any additional liability to the User. Accordingly, the User does not bear any additional liability to the Service.

5.10. The Service shall not be liable for any damage and consequences resulting from an erroneous transfer of Electronic Units if the User specified incorrect details when creating the Exchange Request.

5.11. Payment claims are accepted no later than 48 hours after the payment is made. The fee for the service of searching for and returning erroneous payments is USD 50.

5.11.1. If the Client specifies a bank card issued by a financial institution that does not match the bank selected in the exchange operation direction, under the terms of service provision the Client is obliged to pay a fee of USD 10 for processing a claim arising from such mismatch.

5.12. It is strictly prohibited to use the services of the Service to carry out illegal transfers and fraudulent activities. By entering into this Agreement, the User undertakes to comply with these requirements and, in the event of fraud, to bear criminal liability established by law.

5.13. Upon first request, the Service has the right to transfer information about the transfer of Electronic Units to law enforcement authorities, the administration of payment systems, as well as to victims of unlawful actions who suffered as a result of fraud proven by judicial authorities.

5.14. The User undertakes to provide all documents confirming their identity in case of suspicion of fraud and money laundering.

5.15. The User undertakes not to interfere with the operation of the Service and not to damage its software and hardware components, and the User also undertakes to provide accurate information to ensure that the Contractor fulfills all terms of the Agreement.

5.16. The User undertakes to comply with the applicable legislation, and also not to falsify communication flows or create obstacles to the normal operation of the Service’s program code.

5.17. In the event of suspicious transactions, verification may be requested from the User.

5.18. If bank cards with a fee charged to the recipient are used (for use of a credit limit, cards for social payments, etc.), such fee is paid by the recipient; the exchange service bears no liability for such fees.

5.19. Rate Fixing

5.19.1. When purchasing cryptocurrency, the rate is fixed after notification of successful payment is received through the payment form on the side of the payment system.

5.19.2. When selling cryptocurrency, the system fixes the rate, recalculates the amount and initiates the payout after the transaction is confirmed on the Blockchain network.

6. Claims and Disputes.

Claims under this Agreement are accepted by the Service in the form of an email in which the User states the essence of the claim, or through the User technical support chat.

7. Disclaimer of Obligations.

The Service has the right to refuse to enter into an agreement and to execute an Exchange Request without giving reasons.

8. Warranties and Liability of the Parties

8.1. The exchange service shall not be liable for the consequences of improper use of the resource or for errors made by the Client when submitting an Exchange Request. The operation cannot be cancelled and the funds cannot be returned, even if the Client specified incorrect payment details.

8.2. The exchange service shall not be liable for damage caused by the Client’s inability to use equipment as a whole or any of its components.

8.3. The exchange service shall not be liable for delayed payments caused by actions of financial institutions or electronic payment systems.

8.4. The Company shall not be liable for losses or lost income if they arose as a result of the Client’s mistaken assumptions regarding tariffs or the profitability of transactions.

8.5. The exchange service shall not be liable for financial losses arising from transfer delays.

8.6. The Client confirms that they have lawful grounds to dispose of the money used to make transactions.

8.7. The Client agrees to compensate third parties for damage if such damage was caused by the use of the resource.

9. Amendments to the Terms of the Agreement

The administration of the exchange service has the right to edit this Agreement at any time. Amendments become effective after they are published on the official website xstable.pro.

10. Force Majeure

The Parties shall not be liable for non-performance or improper performance of the terms of the Agreement if such failure was caused by force majeure circumstances. These include war, natural disasters, fire, rebellion, mass riots, terrorist attack and decisions of authorities. They also include failures in the power grid, lack of access to the Internet or other systems.

11. Conditions for Performing an Exchange

11.1. The administration prohibits the use of the exchange service for the purpose of carrying out fraudulent or other illegal operations.

11.2. The exchange service may transfer information about payments whose illegality has been established by law enforcement authorities to the administration of the payment system, as well as to the victim, upon their request.

11.3. Exchange of funds is performed only upon actual withdrawal by the Client of money from the virtual wallet belonging to the Client. At the same time, the Client is responsible for the legality of the sources from which such funds are received.

11.4. A bank transfer is made through the Internet banking service of the payment system selected by the Client. If the Exchange Request was created with the assistance of a bank operator or using an ATM, the funds are subject to return no later than within one day.

11.5. The exchange service shall not be liable for transfers made for the Client by third parties.

11.6. If the Client clicks the button indicating agreement with the rules for performing the exchange, the Client unconditionally accepts the terms of this Agreement.

11.7. Use of the exchange service to create numerous Exchange Requests for the purpose of gaining profit from differences in exchange rates is strictly prohibited.

12. Storage and Processing of Personal Data

12.1. To conduct operations, the Service receives personal data from the User, which the Service undertakes to store in encrypted form, not to disclose publicly and not to transfer to third parties, except in the cases described in clause 5.13 of this Agreement.

12.2. The Service has the right, if necessary, to independently collect additional data about the User by any available means. All information collected as a result of such activity shall not be disclosed publicly or transferred to third parties, except in the cases described in clause 5.13 of this Agreement.

12.3. The Service has the right to transfer the User’s personal data and details of the operations performed by the User, provided their confidential status is maintained, upon an official written request of the Exchange or Electronic Settlement System / court decision / on its own initiative (if an investigation is required) to law enforcement authorities, as well as to the User to whom such data belongs.

12.4. All collected data about the User, as well as details of the operations performed by the User, are stored in the Service database for five years from the moment the Service completes the User’s last Exchange Request.

13. Financial Monitoring

13.1. Please note that, due to changes in legislation, banks have tightened their requirements and increased the frequency of financial monitoring. What this means for you:

  • More thorough transaction checks: banks may request additional documents and information to confirm the lawful origin of funds and the purposes of transactions.

  • Restrictions on transactions: in some cases, banks may temporarily suspend or restrict transactions if they raise suspicion.

  • Document requests: banks may require documents confirming sources of income, as well as documents confirming the need to conduct transactions.

13.2. The following will be subject to particularly thorough monitoring:

  • large-amount transactions;

  • transactions with non-residents;

  • transactions that have no obvious economic purpose;

  • transactions carried out using recently opened accounts.

13.3. Recommendations:

  • Prepare the necessary documents in advance to confirm the legality of your transactions.

  • Be prepared to provide explanations at the bank’s request.

  • When conducting large transactions, notify the bank in advance.

  • Confirm your sources of income.

  • We recommend that you familiarize yourself with your bank’s requirements for conducting financial transactions and comply with them.