🛡️ Transaction Verification and Security
For security purposes, every transaction undergoes AML screening. If a request requires additional confirmation or clarification of details, we will notify you and guide you on the next steps. Our team is experienced in handling such checks and assists clients in completing them smoothly, ensuring minimal delays and providing support at every stage.
📌 Transparent and Clear Exchange Terms
Since cryptocurrency prices can fluctuate rapidly, the final exchange rate is determined only after funds have actually been received in our account. Before sending a transfer, please carefully verify the payment details and familiarize yourself with the rules governing cryptocurrency transactions.
🔄 Order Processing
Orders are processed in a semi-automated mode. During business hours, most transactions are processed routinely, with an estimated completion time of 120–240 minutes. Processing times may be longer for certain orders during evening and night hours.
👥 Support Throughout the Transaction
We guide clients through the exchange process and strive to find balanced solutions for any non-standard situations. Should any issues arise, we review them on a case-by-case basis and aim to resolve matters fairly, calmly, and with the utmost regard for the client's interests.
📞 Consultation and Support Assistance
If you have questions regarding your order, exchange terms, or the current status of a transaction, please contact our support team. We will provide up-to-date information and help clarify the situation. Inquiries are handled daily from 8:00 AM to 12:00 AM (midnight) Kyiv time.
❗️Before making a payment, please contact the manager in the chat to clarify the current terms and confirm the availability of the reserve.
⏳ Processing of applications for the USDT -> CNY direction may take up to one day.